PRIVACY POLICY Effective Date: March 20, 2026
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and associated services (the "Platform"), including the user portal and shop. We are committed to handling your personal data transparently and responsibly.
1. Who We Are This Platform is operated by an independent organization. For any questions about this Privacy Policy or our data practices, please contact us via the contact form on our Platform.
2. What Data We Collect We may collect and process the following categories of personal data:
Contact form data: Your name, email address, and the contents of your message when you submit a contact enquiry.
Account registration data: Your name, email address, and password when you create a user account.
User portal activity: Records of the content you access through the user portal.
Technical and usage data: IP address, browser type, device information, pages visited, and time spent on the Platform — collected automatically by our website platform and any analytics tools in use.
Cookie data: Information collected through cookies and similar technologies used by our website platform. See Section 7 for details.
3. How We Use Your Data We use your data to:
Respond to your contact form submissions.
Create and manage your user account and provide access to the user portal.
Maintain and improve the Platform.
Monitor usage and analyze trends to improve user experience.
Communicate important updates related to your account or the Platform.
Comply with our legal obligations.
We will not use your personal data for marketing purposes without your explicit consent.
4. Legal Basis for Processing We process your personal data on the following legal bases:
Contract performance: Processing necessary to provide you with access to the user portal and respond to your enquiries.
Legitimate interests: Operating, securing, and improving our Platform.
Consent: Where you have given us explicit consent, such as for marketing communications or certain cookies.
Legal obligation: Where we are required to process your data by applicable law.
5. Data Sharing We do not sell your personal data. We may share your data with:
Website platform provider: Our hosting and website platform provider processes certain data on our behalf as part of delivering this Platform.
Future service providers: If additional services or features are introduced, we may engage further third-party processors as needed. Any such changes will be reflected in an updated Privacy Policy before they take effect.
Authorities: Where required by law or to protect the rights, property, or safety of our organization or others.
6. User Portal & Restricted Content When you register for an account and access the user portal, we process your registration information and track which content you have accessed. This data is used solely to manage your account and provide the agreed service. We retain this data for as long as your account is active or as required by law.
7. Cookies Our Platform is built on a third-party website platform which may use cookies and similar tracking technologies for functional, analytical, and performance purposes. By using the Platform, you consent to the use of such cookies. You can manage or disable cookies through your browser settings, though this may affect certain functionality including your ability to log in to the user portal.
8. Data Retention We retain your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by applicable law:
Contact form data: Retained for a reasonable period to manage your enquiry and any follow-up.
Account data: Retained for as long as your account is active. You may request deletion of your account at any time.
9. International Transfers Your data may be processed or stored in countries outside of your own jurisdiction as part of our platform infrastructure. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
10. Your Rights Depending on your location and applicable law, you may have the right to:
Access and receive a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Restrict or object to our processing of your data.
Data portability where applicable.
Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us via the contact form on our Platform. We will respond within the timeframe required by applicable law.
11. Security We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. User account passwords are stored in encrypted form. However, no method of transmission over the internet is entirely secure.
12. Children's Privacy Our Platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it promptly.
13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For significant changes, we will notify registered users where reasonably practicable.